Last Updated: November 2025
Welcome to Phrankay. Your privacy and trust are extremely important to us.
This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name
- Email address
- Phone number
- Billing & shipping address
B. Order Information
- Payment details (processed securely by payment gateways; we do not store card data)
- Order history
- Transaction details
C. Automatically Collected Information
- IP address
- Browser type
- Device information
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates, tracking, and support
- Improve our website, products, and services
- Personalize your shopping experience
- Detect and prevent fraud or unauthorized activity
We never sell, trade, or rent your personal information.
3. Cookies
We use cookies to:
- Improve website functionality
- Remember your preferences
- Analyze website traffic and performance
You can disable cookies through your browser settings, but some website features may not work properly.
4. Payment Security
All payments are processed through secure and trusted payment gateways.
We do not store or have access to your full payment details such as credit/debit card numbers.
5. Sharing of Information
We may share your information only with:
- Delivery partners (to ship your order)
- Payment processors (for secure transactions)
- Technical service providers (analytics, hosting)
These partners are required to protect your information and use it only for service-related purposes.
6. Data Protection
We follow industry-standard security measures to safeguard your data from unauthorized access, misuse, or disclosure.
However, no method of online transmission is 100% secure, so we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
You may contact us anytime to request these actions.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13.
We do not knowingly collect data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, reach out to us at:
📩 Email: phrankaycollection@gmail.com
📍 Location: Assam, India PIN no: 781381
📞 Phone: 8822024561